Frequently Asked Questions

Choose a service, pick a stylist (or let us assign one), select a date and time, then review and pay any required deposit to confirm.

Yes — from your account under My Appointments. Each salon sets its own free cancellation/reschedule window; late changes or no-shows may incur the salon's disclosed fee.

Some salons require a deposit to confirm a booking. The amount and refund terms are shown before you pay and are set by the salon.

You'll need an account to manage and view your appointments, but sign-up is quick — email, phone, or Google / Microsoft.

Securely through Stripe. Dianova never stores your full card number.

Yes — buy a gift card for any amount within the allowed range; recipients redeem it at checkout. Gift cards follow applicable law.

Yes, tipping is supported at checkout and goes to your stylist or salon.

Eligible refunds (such as deposit refunds on cancellation) are returned to your original payment method per the salon's policy.

Email and password, a phone one-time passcode, or Google / Microsoft sign-in.

Under Account → Settings, control email and SMS reminders and marketing preferences. Unsubscribe from email or reply STOP to SMS anytime.

Yes — save stylists to rebook them quickly.

Depending on your salon: a style quiz and recommendations, a virtual try-on, AI hair-health analysis, an AI phone/SMS receptionist, and smart pricing.

No. It is cosmetic and informational only — not medical advice or diagnosis. See the Compliance & Disclaimer page.

Photo/AI features run only with your consent. Photos are encrypted and access-limited, and you can withdraw consent and delete your photos and analyses anytime. See the Privacy Policy.

Calls handled by the AI receptionist may be recorded and transcribed, with disclosure at the start of the call; you can ask for a human or another channel.

Where enabled, you earn points on visits, reach tiers, and redeem rewards. Some salons also offer referral rewards.

See our Privacy Policy. You can access, correct, export, or delete your data and opt out of marketing. We do not sell personal information.

No — a salon is not a healthcare provider, and cosmetic data is not protected health information. We comply with the laws that do apply (see Compliance).

Yes — configure your name, logo, colours, and optionally a custom domain in admin settings.

Yes. In the admin FAQ manager you maintain your salon's FAQ entries; published entries appear on this page beneath the platform answers and help the AI receptionist answer accurately.